Privacy Policy
Privacy Policy
Publisher: Auntea JennyRelease Date: 2025-12-29
This Privacy Policy (“Policy”) describes how AUNTEA JENNY, through its operating company in your country, its parent and other affiliated companies listed below (“AUNTEA JENNY”) would acquire, collect, use, process, analyse, store, retain, rectify, update, disclose, display, publish, disseminate, erase, and destroy (“Process ”) Personally Identifiable Information of customers through our services, including any of our websites, including our websites hosted on our social media platforms (“AUNTEA JENNY Website ”), the AUNTEA JENNY Mobile Application (“ Mobile App ”), other AUNTEA JENNY owned or operated websites, applications and online services that we may operate, and through our temporary and permanent establishments (“ Stores ”)(the AUNTEA JENNY Website, Mobile App and Stores referred as our “ Services ”).
This Policy is crafted in compliance with the relevant legal standards applicable in your country and all the countries we operate in. Changes to this Policy will be posted on this page, along with updated revision dates. We encourage you to review it frequently to stay informed of how we are protecting your information.
This Policy does not apply to external websites or services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies. We process your Personally Identifiable Information in accordance with this Policy and applicable data protection laws, based on appropriate legal grounds.
We operate in United States of America through our affiliated entities. These entities act as the Data Controllers and are responsible for delivering services and managing customer relationships in their respective states:
AUNTEA JENNY (NORTH CA) LLC
AUNTEA JENNY (SOUTH CA) LLC
AUNTEA JENNY (NY) LLC
Each entity processes Personally Identifiable Information in accordance with this Policy and applicable local requirements, while adhering to consistent standards of data protection and privacy across all regions.
We collect Personally Identifiable Information in the course of provision of our Services to you, or otherwise when you consciously and voluntarily provide it to us. This may occur when you register on our Services, make a purchase, participate in promotions, send us any feedback, or engage in other activities where Personally Identifiable Information is needed for participation. The types of Personally Identifiable Information may include general and specific information as follows:
(a) Your Name, profile picture, email address, postal address, phone number;
(b) Your social media account, comments and chat history;
(c) Your image and likeness through the use of closed-circuit television (CCTV) systems at our Stores;
(d) Payment details (which are processed by secure third-party payment processors);
(e) GPS and location-based data, if such functionality is activated on the Mobile App;
(f) AUNTEA JENNY Mobile App account details, membership tier, transaction information, order history, location, number of loyalty points, and loyalty point transaction records; and
(g) Other demographic information such as country of registration, gender, and preferences.
We do not collect or store any information relating to your bank account, payment card information, PIN code, expiry date, CVV number, and any other material information of your account or payment card used for such transactions, which are collected and/or stored by secure third-party payment processors on their own terms and conditions.
In addition to the Personally Identifiable Information mentioned above, we also automatically collect other types of information when you interact with our Services. This includes:
(a) Browser type, app type and device information;
(b) Operating system and other technical identifiers;
(c) Site usage data, such as pages visited, links clicked, text entered, and mouse movements; and
(d) IP address, which may approximate your location at the city or country level.
We do not collect or process any sensitive Personally Identifiable Information unless such processing is permitted or required under any applicable law. We will only collect or process Sensitive Personally Identifiable Information with your prior, and explicit consent. If you choose to provide such information, we will request your separate and express confirmation for the specific purpose for which the information is provided. We will not process Sensitive Personally Identifiable Information without such explicit consent. Sensitive Personally Identifiable Information includes, but is not limited to, the following:
(a) physical or mental health conditions;
(b) political opinions;
(c) religious beliefs or other beliefs of similar nature;
(d) commission or alleged commission of any offence; or
(e) biometric data.
We may use cookies, web beacons, and similar technologies to manage our AUNTEA JENNY Website and email programs, tailor our interactions with you, store your preferences and settings, gather demographic information about our user base, and improve our services.
Most web browsers allow you to manage your cookie preferences. You can choose to set your browser to notify you when a cookie is being sent or to remove or reject the cookies entirely. As each browser is different, we recommend referring to your browser’s help menu to learn how to modify your cookie settings. Please note that if you choose to disable or reject cookies, certain features or functions of the AUNTEA JENNY Websites or Services may no longer operate as intended.
We collect, use, and disclose personal information for the purposes described in this Policy and as permitted by applicable U.S. laws, including any of the following:
(A) your consent (subject to your right to withdraw consent at any time);
(B) performance of a contract in the provision of the Services to you;
(C) compliance with legal obligations; or
(D) our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms.
All Personally Identifiable Information collected above may be used for any of the following purposes.
(a) Service Delivery: To manage accounts, deliver orders and services, process payments, and communicate regarding these services.
(b) Personalization: To offer a customized experience, and to tailor our marketing and advertising efforts to suit your needs and interests.
(c) Communication: To communicate about account and service updates, offers, and promotions, as well as respond to inquiries and offer customer support.
(d) Security: To detect, investigate, and prevent activities that may violate our policies or are illegal.
(e) Business Analysis and Improvement: To perform non-identifiable analytics relating to user preferences and user behaviours, and to improve our content, products, and services.
(f) Legal and Regulatory Compliance: To comply with any obligations under applicable laws, regulations, by-laws, codes or guidelines, including for purposes required by government agencies or relevant authorities.
CCTV Surveillance at Physical Stores: We may collect video recordings and images of individuals through closed-circuit television (CCTV) systems installed at our physical store locations. CCTV footage may capture your image, movements, and interactions within our premises. We may also integrate third-party tools and services within our CCTV systems to analyse CCTV footage for Security and Business Improvement purposes. Access to this footage is restricted to authorized personnel and retained only for as long as necessary to fulfil its intended purposes, unless a longer retention period is required by law or for investigation purposes. Additionally, all third-party processing of CCTV data is done such that your Personally Identifiable Information is de-identified prior to processing.
(A) Third-Party Service Providers: We may share your Personally Identifiable Information with third-party vendors who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing.
(B) Affiliates and Subsidiaries: We may share your Personally Identifiable Information within our corporate family (including entities outside of your home country) for data processing, storage, or reporting.
(C) Legal and Compliance: We may disclose Personally Identifiable Information upon government demand or as required by applicable law, regulation, legal process, or enforceable governmental request. This includes sharing information with law enforcement or regulatory authorities.
(D) Business Transfers: In connection with any reorganization, restructuring, merger, or sale, or other transfer of assets, we will transfer information, including Personally Identifiable Information, provided that the receiving party agrees to respect your Personally Identifiable Information in a manner that is consistent with our privacy policies.
(E) Licensee/Franchisee: We may share your Personally Identifiable Information with the licensee who accepts and delivers orders of food and/or beverage products, processes payments for food and/or beverage products, and communicates regarding acceptance and delivery of orders of food and/or beverage products.
(F) Transfer of Personally Identifiable Information overseas: In certain circumstances, such as where our ordering system collects franchisees’ personally identifiable information (including their names and mobile phone numbers) together with order-related data, AUNTEA JENNY may collect, store, process, and transfer such information overseas. For operational purposes, including order processing, system operation, and franchise management, the relevant data may be stored on servers located in Singapore or other jurisdictions. Any cross-border transfer of Personally Identifiable Information is carried out for legitimate and reasonable business purposes and is necessary for the operation and management of our franchise and ordering systems. All international data transfers will be conducted in accordance with this Policy and in compliance with applicable data protection and privacy laws. Where required by applicable law, transfers of Personally Identifiable Information overseas will be subject to appropriate safeguards, which may include adequacy decisions, standard contractual clauses or other lawful transfer mechanisms recognised under applicable data protection laws.
AUNTEA JENNY does not currently use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.
Should automated decision-making or profiling be introduced in the future, AUNTEA JENNY will ensure that such processing is lawful, transparent, and subject to appropriate safeguards in accordance with applicable data protection laws, including any rights of objection or human intervention where required.
Where applicable under the applicable U.S. laws, you have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects. In such cases, you may also have the right to request human intervention, to express your point of view, and to contest the decision, in accordance with applicable law.
AUNTEA JENNY takes reasonable steps to maintain appropriate physical, technical, and administrative security to help prevent loss, misuse, unauthorized access, disclosure, or modification of Personally Identifiable Information. As part of these efforts, we have implemented physical, electronic, and managerial safeguards to protect the Personally Identifiable Information we process, including access controls, encryption and secure socket layer (SSL) technology for data transmission, firewalls and intrusion detection systems for network protection, and regular audits and staff training to ensure compliance with our data protection policies.
Where AUNTEA JENNY provides and/or transfers any Personally Identifiable Information that it collects from you to its parent, subsidiary, associated and affiliated companies, or to any agent, contractor, third party service provider or licensee/franchisee, located outside of your home country, such transfer will only be carried out where necessary and in the manner as described in this Policy. Prior to any such transfer, and where required under applicable data protection laws, AUNTEA JENNY will take reasonable steps to assess the relevant circumstances of the transfer and to implement appropriate safeguards to protect the Personally Identifiable Information. Furthermore, all transfers are governed by binding agreements that impose appropriate safeguards to protect your personal data. By accessing the AUNTEA JENNY Website or utilizing the Services, you hereby validly and expressly consent to the transfer of your Personally Identifiable Information outside of your home country for the purpose or to the third parties described in this Policy.
AUNTEA JENNY will also take reasonable and appropriate security measures to ensure that any disclosure or transfer of your Personally Identifiable Information is conducted in a secure and controlled manner. Such measures include (i) controlled access and role-based permissions; (ii) encryption of data prior to transmission; (iii) secured channels or platforms for data sharing; and (iv) maintaining logs or audit trails for all disclosures made.
We will ensure that all parties to whom your Personally Identifiable Information is disclosed or transferred are, or shall be, bound by legally enforceable obligations to provide a standard of protection to Personally Identifiable Information comparable to the standard of protection as set out under applicable laws. AUNTEA JENNY will further use its best endeavours to ensure that each such party maintains appropriate physical, technical and organisational security measures to protect your Personally Identifiable Information against tampering and unauthorised access.
While AUNTEA JENNY uses reasonable efforts to protect Personally Identifiable Information in its possession or under its control, the transmission of data over the Internet or any other public network may be subject to loss, interception, and misuse.
We retain Personally Identifiable Information for as long as necessary to fulfil the purposes for which it was collected, and following the fulfilment of those purposes, we may continue to retain your Personally Identifiable Information for a further period of up to 7 years depending on the nature of the data and to the extent required to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personally Identifiable Information, we consider the amount, nature, and sensitivity of the Personally Identifiable Information, the potential risk of harm from unauthorized use or disclosure of your Personally Identifiable Information, the purposes for which we process your Personally Identifiable Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Upon the expiry of the retention period, we will take reasonable steps to ensure that your Personally Identifiable Information is securely deleted or permanently removed from our records, in accordance with the requirements of applicable laws.
Subject to applicable U.S. laws, you may have certain rights regarding your personal information, which may vary depending on your state of residence.
(A) The right to be informed about how we collect and use your Personally Identifiable Information;
(B) The right to access and obtain a copy of your Personally Identifiable Information;
(C) The right to correct inaccurate or incomplete Personally Identifiable Information;
(D) The right to object to the processing of your Personally Identifiable Information;
(E) The right to request the deletion or blocking of Personally Identifiable Information under certain conditions;
(F) The right to withdraw your consent to the Processing, where consent was provided (in such case, there may be aspects of the Services we cannot provide to you without your consent);and
(G) any other rights granted under applicable laws.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to request access to, deletion of, or correction of your personal information, and the right to opt out of the sale or sharing of personal information, where applicable. We do not sell personal information. You may exercise your rights by contacting us using the details provided below.
AUNTEA JENNY recognises your rights under applicable laws to access the Personally Identifiable Information we hold about you, to request corrections or updates to that data, and to withdraw or limit your consent to the processing of your personal data or any other rights as specified under paragraph 11. To exercise any of these rights, you may submit a written request to us using the contact details provided below.
AUNTEA JENNY does not currently engage in direct marketing, targeted advertising, or promotional communications using automated systems. If, in the future, AUNTEA JENNY carries out direct marketing activities, such communications will only be sent where permitted by applicable laws and, where required, with your prior consent. You will be provided with appropriate and reasonable means to opt out of receiving such communications in accordance with applicable laws. Until such mechanisms are implemented and made available, AUNTEA JENNY will not send direct marketing communications.
AUNTEA JENNY does not knowingly collect or process Personally Identifiable Information of individuals under the age of 13 without the prior consent of a parent or legal guardian. If you are under the age of 13, you must obtain such consent before submitting any Personally Identifiable Information to us, and this consent must be clearly indicated at the point of submission.
If we become aware that Personally Identifiable Information has been provided by a minor without the required consent, we will take reasonable steps to delete the data from our records. Parents or guardians who believe that their child has submitted Personally Identifiable Information without consent may submit a written request to us using the contact details provided below.
We may update this Policy from time to time. When we do so, we will post the new Policy on this page and change the date at the top of the Policy. Subject to any applicable legal requirements to provide additional notice and/or obtain consent, any changes to this Policy will be communicated to you through existing AUNTEA JENNY’s communication channels and resources.
If you have any questions, concerns or requests regarding this Policy or our privacy practices, please contact:
Email: privacy@aunteajenny.com
We value your feedback and welcome your comments regarding our privacy practices. This Policy is intended to provide a clear overview of how we protect your privacy and handle your Personally Identifiable Information with care and respect. As applicable laws, regulations and technologies evolve, we may update this Policy from time to time to reflect changes in our practices.
In the event of any conflict or inconsistency between the English version of this Policy and any other translated versions, the English version will prevail.